By Maggie Kindred
Practitioners in wellbeing and fitness and social care are frequently required to paintings with consumers who don't need to paintings with them, and those 'reluctant' consumers can frequently be the main demanding, yet such a lot lucrative, to paintings with.
This useful, jargon-free booklet covers all of the concerns that practitioners are inclined to come across during operating with reluctant consumers. The emphasis is on making idea effortless to take advantage of, and the e-book is written in an simply digestible and energetic kind. issues lined comprise staying secure, verbal and non-verbal communique, making preliminary touch with a shopper, obstacle events, recording, and the way to finish paintings with a consumer. actions to paintings via are integrated on the finish of every subject and illustrations characteristic all through.
this can be a vital ebook for college kids, practitioners, voluntary area staff and running shoes within the fields of overall healthiness, social care and social work.
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Extra info for A practical guide to working with reluctant clients in health and social care
First impressions can actually influence outcomes. If we are actively looking for change in people, this is more likely to happen. Further information Archer, D. (1991): A World of Gestures. Berkeley, CA: Berkeley Media. Accessed on 19/05/10 at www. com/catalog. 42 5. Power You may feel yourself to be up against formidable opposition… …it is worth remembering that the other person may feel exactly the same. The nature of power Put yourself in the position of someone who is new to the art of trying to help someone in a professional or caring way.
This is a dangerous generalisation, but we can all think of people who have had power thrust upon them, perhaps for career reasons or for financial gain, who have struggled and who have wished that they had not achieved it. If this applies, remember that you have got the potential to develop. Looking again at your power tree, was the boss automatically placed at the top, and the administrative staff at the bottom? How often have you heard someone saying they are ‘just the receptionist’. g. parents, bosses and leaders all have power.
How much more so when you are faced not only with messy wounds, but behaviour you find unacceptable. Eye contact or gaze It really is important to know a little about how people from different races and cultures differ in the way in which they use body language to interact and communicate. 117), a well-respected practice teacher and researcher, says, ‘eye contact during verbal communication is expected in Western culture because it implies attention and respect toward others. ’ We use eye contact to signal threat, intimacy and interest.
A practical guide to working with reluctant clients in health and social care by Maggie Kindred