Download e-book for kindle: Are You Being Served?: New Tools for Measuring Service by Samia Amin, Jishnu Das, Markus Goldstein

By Samia Amin, Jishnu Das, Markus Goldstein

ISBN-10: 0821371851

ISBN-13: 9780821371855

ISBN-10: 082137186X

ISBN-13: 9780821371862

This e-book provides instruments and methods for measuring carrier supply in health and wellbeing and schooling and people's studies from the sector in deploying those tools. It starts through delivering an advent to different methodological instruments on hand for comparing the functionality of the overall healthiness and schooling sectors. nation particular reports are then explored to focus on classes at the demanding situations, benefits and drawbacks of utilizing diversified ideas to degree caliber in various diversified contexts and of utilizing the ensuing information to impact swap. This booklet is a beneficial source in case you search to augment potential for the powerful dimension of provider supply with the intention to increase responsibility and governance and improve the standard of provider supply in constructing nations.

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Extra resources for Are You Being Served?: New Tools for Measuring Service Delivery.

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Combining this information with data on local characteristics allows for estimates of the impact of additional exposure to the program, as well as insights into which communities would benefit most from the intervention. Evaluating a Change in Management If the aim is to evaluate the effect of a change in management, two levels of effect are likely to be of interest. First, the ultimate goal of a change in public service management is to improve the welfare of clients; so, the evaluation will likely include measurements of client outcomes (for example, literacy rates or the incidence of vaccine preventable disease) through household surveys or administrative data, as discussed above.

C) The International Bank for Reconstruction and Development / The World Bank A S S E S S M E N T O F H E A LT H FA C I L I T Y P E R F O R M A N C E 23 complex institutional and organizational environment that influences the performance of health care providers. This environment operates through the financing, support, regulation, and oversight provided by the administrative levels upstream from the facilities; the competitive environment in which the facilities are operating; and the oversight, accountability, and influence exercised by households and communities.

The following section outlines some of the uses of facility data. In the last section, we offer conclusions, including a discussion of the lessons learned and of emerging themes. The chapter also includes an annex that summarizes key information about selected health survey programs. 1 Provider–Household Links Public providers Government • expenditure • policy • regulation Household behavior Health outcomes Private providers Source: Compiled by the authors. 1). Indeed, a number of health facility surveys have been implemented with the explicit purpose of feeding into analyses of household-level data.

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Are You Being Served?: New Tools for Measuring Service Delivery. by Samia Amin, Jishnu Das, Markus Goldstein

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