By Di Gursansky
-- David P. Moxley, Wayne nation University
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Extra info for Case Management: Policy, Practice, and Professional Business
Case management was incorporated in policy and program responses and this will be the second example used. Labour market programs have been the centrepiece of government responses to politically sensitive policy and resource allocation principles. In implementing case management, governments can be seen to reshape service delivery by promoting a new service mix and contracting out programs. au 23 208 x 140 mm 24 Case Management of government for unemployment benefits and the expectations of citizens have been redefined.
The form varied significantly between countries, with greater commitment to comprehensive models in the United Kingdom and Scandinavia and more residual approaches in the United States and Japan (Bryson 1992, p. 36). To reiterate a point made earlier, the policy mix that develops in any given country reflects established values, desires and capacities of governments to implement a coordinated and planned approach to welfare policy. CHALLENGES TO THE WELFARE STATE Pressures on the welfare state emanate from many sources but commentators generally acknowledge that these intensified in the years following the first oil crisis of the early 1970s (Bryson 1992; Graham et al.
This is not the place for a detailed discussion of the shift to contracting out and competitive markets in the human services and health, and principles of contestability; however, it is important to note here the significance of this major realignment of service provision in Australia. As a result of the policy shift, resources were directed to training existing personnel involved in employment services. Standards set by ESRA established systematic practices for working with unemployed people in more personalised ways, and evaluating outcomes.
Case Management: Policy, Practice, and Professional Business by Di Gursansky